Tescout Support
Email: support@tescout.com
Contact us about sign-in, Pro access, Telegram Stars or TON payments, alerts, and errors in gift analytics. Tescout handles purchases made through its service; Telegram's general support does not handle our Pro purchase disputes.
Frequently asked questions
I paid for Pro but have no access
Confirm that you are signed in with the same Telegram account used to purchase Pro. If access is still missing, send the order ID, approximate payment time, and payment method. For TON include the transaction hash; for Stars, your order details allow us to check the stored charge identifier.
How do I renew Pro?
Pro lasts 30 days and never renews automatically. Purchase another period when your access ends or use the renewal option if offered. If Pro is already active, review the checkout notice before purchasing again.
How do I request a refund?
If 14 calendar days or fewer have passed since confirmed payment and you have not used Pro-only features, you can request a full voluntary refund. Claims involving missing access, duplicate charges, or mandatory legal rights are reviewed regardless of this condition. See the Refund Policy. Email support@tescout.com or use /paysupport in the bot for Stars purchases.
Why does a gift valuation differ from a sale price?
Tescout provides an analytical market estimate, not a guaranteed trading price. Prices change, and rare gift variants may have different market values from standard models.
My alerts are not arriving
Check your Tescout alert settings and ensure that you have not blocked the Telegram bot. Send us the alert name and approximate expected time if the issue persists.
How can I access or delete my personal data?
Email support@tescout.com with subject “Privacy request”. See the Privacy Policy.
What to include
Share your Telegram username or user ID, a short problem description, approximate time, and any order ID or transaction hash. Screenshots are helpful if sensitive information is hidden.
Never send seed phrases, private keys, passwords, login codes, or crypto as a supposed “support unlocking fee.”