Tescout Privacy Policy

Last updated: November 2, 2026
Website: tescout.com
Privacy contact: support@tescout.com

1. Who handles your information

Tescout is an independent service. You may contact us at support@tescout.com about privacy matters. Additional identifying details must be made available wherever applicable law requires them.

This policy covers processing by Tescout. Telegram, the TON network, and other independent services have their own privacy practices and terms.

2. Information we handle

Depending on your use of Tescout, this may include:

Telegram profile: numeric Telegram user ID, username if set, display name, and authentication information needed to verify sign-in.
Account and preferences: session data, selected categories, favorites, configured alerts, subscription status, and Pro access dates.
Orders and payments: invoice IDs, prices, currency, status, timestamps, and Telegram Stars charge IDs; for TON purchases, payer and recipient wallet addresses, transaction hashes, and payment reconciliation details.
Pro usage and refunds: to administer the voluntary 14-day refund policy, we may record the minimum necessary event indicating first actual use of a paid feature (such as the event type and timestamp). Background technical events not triggered by the user’s consumption of paid functionality do not count as use.
Technical information: IP address, browser or device details, request times, error logs, security events, and diagnostics to the extent actually collected by the service infrastructure.
Support communications: the email address, message, and any information you voluntarily share when contacting support.

We do not require a passport, residential address, telephone number, or bank card for ordinary Tescout access. Please do not provide unnecessary sensitive information. We never ask for Telegram passwords, verification codes, seed phrases, or private keys.

3. Purposes of processing

We use this information to authenticate users, provide features, maintain preferences and alerts, verify payments, activate subscriptions, prevent fraud and abuse, secure and troubleshoot the service, respond to support requests, resolve disputes, and comply with applicable legal obligations.

4. Legal bases, where applicable

Depending on the activity and applicable privacy law, processing may be necessary to perform our agreement with you, comply with legal obligations, pursue legitimate interests such as account security and abuse prevention, or be based on consent when consent is legally required. Where separate consent is required for an optional feature, it must be requested independently and may be withdrawn as applicable.

5. Third parties and disclosures

Telegram supports sign-in, bot communication, alerts, and Stars payments and independently processes information under its policies.
TON blockchain: payment addresses and transaction hashes may be publicly visible and permanently retained in a distributed ledger beyond Tescout's control.
Hosting and backups: Tescout's servers and backups are currently located in Germany. Infrastructure access is limited to what is necessary to operate and protect the service.
Support email: messages to support@tescout.com are handled through Alibaba Mail. The email service processes the sender’s address, message content, and attachments.

We do not sell personal data. We may disclose information where there is a valid legal basis, including legally binding requests from competent authorities.

6. Cross-border processing

Tescout serves an international audience. Hosting in Germany may result in data being processed outside your country. Applicable rules on international transfers, localization, and safeguards must be followed where they apply. This statement does not itself establish compliance with every jurisdiction's requirements.

7. Retention

Profile, account, session, and preference data are retained while needed to provide the account and its features.
Invoice and payment information is retained as necessary to verify entitlements, address refunds and disputes, and satisfy applicable legal recordkeeping obligations.
Technical logs are stored on the service infrastructure for security and troubleshooting.
Information in backups is removed according to backup rotation, subject to legally required retention.
Public TON blockchain records cannot be erased by Tescout.

When information is no longer needed, we delete or anonymize it unless retention is legally required.

8. Security

We use risk-appropriate technical and organizational safeguards, including access controls, authentication validation, secure transport, backups, and abuse monitoring. No online system is completely secure. Security incidents are investigated and addressed according to applicable reporting and remediation duties.

9. Your rights

Depending on applicable law, you may have rights to access, correct, delete, or restrict processing of your information, receive portable data, object to certain processing, withdraw consent where it is the basis for processing, or complain to a relevant supervisory authority.

Contact support@tescout.com with your Telegram ID or username and a description of your request. We may verify that you control the relevant Telegram account, but will not ask for a password, login code, or seed phrase. Requests are handled within the time limits required by applicable law.

Deleting an account may remove access to saved preferences and functionality; certain payment records may remain where law permits or requires retention.

10. Cookies and local storage

Tescout uses cookies to keep you signed in and remember your selected interface language.

Favorite gifts are saved in your browser’s local storage. Filters, loaded lists, and scroll position are temporarily saved in tab storage to restore the page when you return from a gift passport. You can remove this information by clearing the site’s data in your browser.

We maintain aggregate daily feature-use counters on our own server. These counters do not contain IP addresses or account identifiers. No third-party advertising or analytics trackers are connected.

11. Updates

We update this page and its date when our practices change. Material changes will be communicated where required by law.

12. Contact

Privacy questions: support@tescout.com. See also Terms and Support.